General Conditions - Luca Castelli SA

General Conditions and Terms of Use

Last updated: June 2, 2025
Website owner: Luca Castelli SA, Via San Gottardo 28, CH-6532 Castione, Switzerland

1. Scope

These General Terms and Conditions govern the access and use of the lucacastelli.com website (hereinafter, the “Site”) by visitors and users. By accessing and using the Site, you acknowledge that you have read, understood, and fully agree to these Terms.

The Owner reserves the right to modify these Terms and Conditions at any time. Users are invited to consult them regularly.

2. Intellectual property

All content on the Site, including texts, images, graphics, logos, trademarks, software and layouts are the property of Luca Castelli SA or its business partners and are protected by current copyright and industrial property laws (Swiss and European Union).

Reproduction, distribution, modification, transmission, republication or use for commercial purposes without the prior written consent of the Owner is prohibited. Downloading or printing content is permitted for personal, non-commercial use only.

3. Images and technical specifications

The images and technical specifications of the products published on the Site are indicative. While the Data Controller undertakes to keep the information up to date, it does not guarantee that it is always accurate, complete or current. The images are for illustrative purposes only and are not binding.

4. Disclaimer of warranties and liability

The Site is provided on an “as is” and “as available” basis. Luca Castelli SA does not warrant that the site is free of errors, interruptions, viruses or other harmful components.

To the extent permitted by applicable law, the Owner disclaims any liability for:

direct or indirect damage resulting from the use or inability to use the Site;
third-party content accessible via hyperlinks;
loss of data, profits, or business opportunities.

5. Links to third-party sites

The Site may contain links to external sites not managed by Luca Castelli SA. The inclusion of such links does not imply endorsement or warranty. The use of third-party websites is the sole responsibility of the user.

6. Lawful use of the site

The user undertakes not to use the Site for illicit, offensive, fraudulent or harmful purposes for the Data Controller or third parties. You must not interfere with the operation of the site or attempt to gain unauthorized access to any computer data or systems.

7. Sending data and communications

The submission of personal data through the Site is voluntary. The data will be processed in compliance with the GDPR and the Privacy Policy. It will not be passed on to third parties without legal basis or consent. The user assumes responsibility for the information provided.

8. Underage Users

Use of the Site by users under the age of 18 is permitted only with the consent of a parent or legal guardian. The Data Controller reserves the right to refuse communications or requests received from unauthorized minors.

9. Returns and Returns (Online Purchases)

In accordance with EU Directive 2011/83/EU, consumers residing in the European Union have the right to withdraw from the contract within 14 days of receipt of the goods, without the need to give reasons, subject to exceptions provided by law.

Conditions for return:

Products must be returned new, unused, unwashed and with original labels intact.
Returns of clothing that is worn, washed or damaged will not be accepted.

Return costs applied:

Switzerland: CHF 25 / CHF 150
Foreign (EU): EUR 400.- / EUR 550.
For high-value products, a deduction of up to 15 percent of the value of the good may be applied.

Return shipping costs are the responsibility of the customer unless otherwise specified in writing by the Holder.

10. Jurisdiction and applicable law

These Terms are governed by Swiss law. Any dispute will be subject to the exclusive jurisdiction of the Court of Bellinzona or Arbedo-Castione (Switzerland).
If you are a consumer residing in the EU, this is without prejudice to the mandatory rights guaranteed by the law of your Member State.