{"id":601368,"date":"2025-08-11T09:45:29","date_gmt":"2025-08-11T07:45:29","guid":{"rendered":"https:\/\/lucacastelli.com\/foire-aux-questions-faq\/"},"modified":"2026-04-18T21:00:59","modified_gmt":"2026-04-18T19:00:59","slug":"foire-aux-questions-faq","status":"publish","type":"page","link":"https:\/\/lucacastelli.com\/fr\/foire-aux-questions-faq\/","title":{"rendered":"Foire aux questions (FAQ)"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"601368\" class=\"elementor elementor-601368 elementor-601299\">\n\t\t\t\t<div class=\"wd-negative-gap elementor-element elementor-element-99516bc e-flex e-con-boxed e-con e-parent\" data-id=\"99516bc\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-15e3a23 elementor-widget elementor-widget-heading\" data-id=\"15e3a23\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Foire aux questions \u2013 Luca Castelli SA\n\n<\/h1>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"wd-negative-gap elementor-element elementor-element-d751cec e-flex e-con-boxed e-con e-parent\" data-id=\"d751cec\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-a59a828 e-con-full e-flex e-con e-child\" data-id=\"a59a828\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1207a5f elementor-widget elementor-widget-table-of-contents\" data-id=\"1207a5f\" data-element_type=\"widget\" data-widget_type=\"table-of-contents.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ea8ab1d elementor-widget__width-inherit color-scheme-inherit text-left elementor-widget elementor-widget-text-editor\" data-id=\"ea8ab1d\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"712\" data-end=\"1118\">Bienvenue dans la section <strong data-start=\"736\" data-end=\"777\">Foire aux questions de Luca Castelli SA<\/strong>, le point de r\u00e9f\u00e9rence pour ceux qui recherchent des r\u00e9ponses rapides et fiables sur les produits, services et assistance technique dans toute la <strong data-start=\"900\" data-end=\"912\">Suisse<\/strong>.<br data-start=\"913\" data-end=\"916\">Depuis 1978, nous proposons des <strong data-start=\"934\" data-end=\"1012\">v\u00eatements, chaussures, machines pour le jardinage, le forestier et le bois<\/strong> de haute qualit\u00e9, avec un service client\u00e8le d\u00e9di\u00e9 \u00e0 satisfaire les besoins des particuliers et des professionnels.<\/p><p data-start=\"1120\" data-end=\"1180\">Sur cette page, vous trouverez des r\u00e9ponses claires et actualis\u00e9es sur :<\/p><ul data-start=\"1181\" data-end=\"1446\"><li data-start=\"1181\" data-end=\"1225\"><p data-start=\"1183\" data-end=\"1225\">Modalit\u00e9s d&#8217;achat en ligne et en magasin<\/p><\/li><li data-start=\"1226\" data-end=\"1257\"><p data-start=\"1228\" data-end=\"1257\">D\u00e9lais et frais d&#8217;exp\u00e9dition<\/p><\/li><li data-start=\"1258\" data-end=\"1290\"><p data-start=\"1260\" data-end=\"1290\">Politiques de retour et garantie<\/p><\/li><li data-start=\"1291\" data-end=\"1342\"><p data-start=\"1293\" data-end=\"1342\">Service d&#8217;assistance et de r\u00e9paration de machines<\/p><\/li><li data-start=\"1343\" data-end=\"1446\"><p data-start=\"1345\" data-end=\"1446\">Informations sur les marques que nous distribuons (STIHL, Milwaukee, Ortovox, Petzl, Pfanner, Arbortec et autres)<\/p><\/li><\/ul><p data-start=\"1448\" data-end=\"1609\">Si vous ne trouvez pas la r\u00e9ponse que vous cherchez, notre <strong data-start=\"1495\" data-end=\"1514\">\u00e9quipe d&#8217;experts<\/strong> est toujours \u00e0 votre disposition par t\u00e9l\u00e9phone, e-mail ou directement au point de vente \u00e0 Castione.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-94d215b elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"94d215b\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-be08f38 elementor-widget elementor-widget-heading\" data-id=\"be08f38\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">CONTACTS T\u00c9L\u00c9PHONIQUES<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-593c58e elementor-widget__width-inherit color-scheme-inherit text-left elementor-widget elementor-widget-text-editor\" data-id=\"593c58e\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong>T\u00e9l\u00e9phone&nbsp;: <a href=\"T\u00e9l.&nbsp;:+41%2091%20829%2043%2030\">+41 91 829 43 30<\/a><\/strong><\/p><ul><li>Int. 1 : Boutique v\u00eatements, chaussures et accessoires<\/li><li>Int. 2 : Atelier et boutique machines<\/li><li>Int. 3 : Gestion, comptabilit\u00e9<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ce8d2a5 e-con-full e-flex e-con e-child\" data-id=\"ce8d2a5\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ff6852d elementor-widget elementor-widget-heading\" data-id=\"ff6852d\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Commandes et achats<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d02f1ef elementor-widget elementor-widget-wd_accordion\" data-id=\"d02f1ef\" data-element_type=\"widget\" data-widget_type=\"wd_accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n\t\t<div class=\"wd-accordion wd-style-default wd-titles-left wd-opener-pos-left wd-opener-style-arrow\" data-state=\"first\">\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"wd-accordion-item\">\n\t\t\t\t\t<div class=\"wd-accordion-title wd-role-btn wd-active\" data-accordion-index=\"0\" tabindex=\"0\">\n\t\t\t\t\t\t<div class=\"wd-accordion-title-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\tPuis-je acheter en ligne et en magasin ?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<span class=\"wd-accordion-opener\"><\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div class=\"wd-accordion-content wd-entry-content wd-active\" data-accordion-index=\"0\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<p>Oui. Vous pouvez commander sur <a href=\"https:\/\/lucacastelli.com\/fr\/shop\/\">lucacastelli.com<\/a> ou acheter directement dans notre point de vente situ\u00e9 Via S. Gottardo 28, 6532 Arbedo-Castione (TI). <\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"wd-accordion-item\">\n\t\t\t\t\t<div class=\"wd-accordion-title wd-role-btn\" data-accordion-index=\"1\" tabindex=\"0\">\n\t\t\t\t\t\t<div class=\"wd-accordion-title-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\tAvez-vous un montant minimum de commande ?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<span class=\"wd-accordion-opener\"><\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div class=\"wd-accordion-content wd-entry-content\" data-accordion-index=\"1\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<p>Non, nous n'exigeons aucun montant minimum de commande.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"wd-accordion-item\">\n\t\t\t\t\t<div class=\"wd-accordion-title wd-role-btn\" data-accordion-index=\"2\" tabindex=\"0\">\n\t\t\t\t\t\t<div class=\"wd-accordion-title-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\tUn produit en rupture de stock peut-il \u00eatre r\u00e9serv\u00e9 ?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<span class=\"wd-accordion-opener\"><\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div class=\"wd-accordion-content wd-entry-content\" data-accordion-index=\"2\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<p data-start=\"477\" data-end=\"609\">Oui, sur demande. Nous vous informerons des d\u00e9lais de r\u00e9approvisionnement et des alternatives possibles. <\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"wd-accordion-item\">\n\t\t\t\t\t<div class=\"wd-accordion-title wd-role-btn\" data-accordion-index=\"3\" tabindex=\"0\">\n\t\t\t\t\t\t<div class=\"wd-accordion-title-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\tRecevrai-je la facture de ma commande ?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<span class=\"wd-accordion-opener\"><\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div class=\"wd-accordion-content wd-entry-content\" data-accordion-index=\"3\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<p data-start=\"477\" data-end=\"609\">Oui, sur demande. Nous vous informerons des d\u00e9lais de r\u00e9approvisionnement et des alternatives possibles. <\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e8fbb5e elementor-widget elementor-widget-heading\" data-id=\"e8fbb5e\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Exp\u00e9ditions et livraisons<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e54a6a8 elementor-widget elementor-widget-wd_accordion\" data-id=\"e54a6a8\" data-element_type=\"widget\" data-widget_type=\"wd_accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n\t\t<div class=\"wd-accordion wd-style-default wd-titles-left wd-opener-pos-left wd-opener-style-arrow\" data-state=\"first\">\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"wd-accordion-item\">\n\t\t\t\t\t<div class=\"wd-accordion-title wd-role-btn wd-active\" data-accordion-index=\"0\" tabindex=\"0\">\n\t\t\t\t\t\t<div class=\"wd-accordion-title-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\tExp\u00e9diez-vous dans toute la Suisse ?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<span class=\"wd-accordion-opener\"><\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div class=\"wd-accordion-content wd-entry-content wd-active\" data-accordion-index=\"0\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<p data-start=\"774\" data-end=\"849\">Oui, nous livrons dans toute la Suisse.<\/p><p data-start=\"851\" data-end=\"992\"> <\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"wd-accordion-item\">\n\t\t\t\t\t<div class=\"wd-accordion-title wd-role-btn\" data-accordion-index=\"1\" tabindex=\"0\">\n\t\t\t\t\t\t<div class=\"wd-accordion-title-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\tDans combien de jours ma commande arrivera-t-elle ?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<span class=\"wd-accordion-opener\"><\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div class=\"wd-accordion-content wd-entry-content\" data-accordion-index=\"1\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<p data-start=\"851\" data-end=\"992\">G\u00e9n\u00e9ralement sous 2 \u00e0 4 jours ouvrables \u00e0 compter de la confirmation de la commande, sauf pour les produits sur commande.<\/p><p data-start=\"994\" data-end=\"1108\"> <\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"wd-accordion-item\">\n\t\t\t\t\t<div class=\"wd-accordion-title wd-role-btn\" data-accordion-index=\"2\" tabindex=\"0\">\n\t\t\t\t\t\t<div class=\"wd-accordion-title-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\tPuis-je retirer en magasin ?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<span class=\"wd-accordion-opener\"><\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div class=\"wd-accordion-content wd-entry-content\" data-accordion-index=\"2\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<p data-start=\"994\" data-end=\"1108\">Oui, le retrait sur place est disponible. Nous vous pr\u00e9venons d\u00e8s que votre commande est pr\u00eate. <\/p><p data-start=\"1110\" data-end=\"1212\"> <\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"wd-accordion-item\">\n\t\t\t\t\t<div class=\"wd-accordion-title wd-role-btn\" data-accordion-index=\"3\" tabindex=\"0\">\n\t\t\t\t\t\t<div class=\"wd-accordion-title-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\tPuis-je suivre mon colis ?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<span class=\"wd-accordion-opener\"><\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div class=\"wd-accordion-content wd-entry-content\" data-accordion-index=\"3\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<p data-start=\"1110\" data-end=\"1212\">Oui, vous recevrez un code de suivi lorsqu'il sera fourni par le transporteur.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fdb1f21 elementor-widget elementor-widget-heading\" data-id=\"fdb1f21\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">\ud83d\udcb3 Paiements et facturation<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-045dbc2 elementor-widget elementor-widget-wd_accordion\" data-id=\"045dbc2\" data-element_type=\"widget\" data-widget_type=\"wd_accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n\t\t<div class=\"wd-accordion wd-style-default wd-titles-left wd-opener-pos-left wd-opener-style-arrow\" data-state=\"first\">\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"wd-accordion-item\">\n\t\t\t\t\t<div class=\"wd-accordion-title wd-role-btn wd-active\" data-accordion-index=\"0\" tabindex=\"0\">\n\t\t\t\t\t\t<div class=\"wd-accordion-title-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\tQuels modes de paiement acceptez-vous ?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<span class=\"wd-accordion-opener\"><\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div class=\"wd-accordion-content wd-entry-content wd-active\" data-accordion-index=\"0\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<p data-start=\"1251\" data-end=\"1382\">Cartes principales, virement bancaire, TWINT et paiement sur facture sous r\u00e9serve de v\u00e9rification de solvabilit\u00e9.<\/p><p data-start=\"1384\" data-end=\"1518\"> <\/p><p data-start=\"851\" data-end=\"992\"> <\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"wd-accordion-item\">\n\t\t\t\t\t<div class=\"wd-accordion-title wd-role-btn\" data-accordion-index=\"1\" tabindex=\"0\">\n\t\t\t\t\t\t<div class=\"wd-accordion-title-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\tLe paiement sur facture est-il disponible pour tous ?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<span class=\"wd-accordion-opener\"><\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div class=\"wd-accordion-content wd-entry-content\" data-accordion-index=\"1\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<p data-start=\"1384\" data-end=\"1518\">Non, il est disponible uniquement apr\u00e8s v\u00e9rification automatique. S'il n'appara\u00eet pas lors du paiement, contactez-nous. <\/p><p data-start=\"1520\" data-end=\"1645\"> <\/p><p data-start=\"994\" data-end=\"1108\"> <\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"wd-accordion-item\">\n\t\t\t\t\t<div class=\"wd-accordion-title wd-role-btn\" data-accordion-index=\"2\" tabindex=\"0\">\n\t\t\t\t\t\t<div class=\"wd-accordion-title-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\t\u00c9mettez-vous \u00e9galement des factures pour les entreprises ?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<span class=\"wd-accordion-opener\"><\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div class=\"wd-accordion-content wd-entry-content\" data-accordion-index=\"2\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<p data-start=\"1520\" data-end=\"1645\">Oui, il suffit de saisir les donn\u00e9es de l'entreprise lors du paiement pour recevoir la facture conforme.<\/p><p data-start=\"1110\" data-end=\"1212\"> <\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-209c835 elementor-widget elementor-widget-heading\" data-id=\"209c835\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">\n\ud83d\udee0 Assistance et r\u00e9parations<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0c19ced elementor-widget elementor-widget-wd_accordion\" data-id=\"0c19ced\" data-element_type=\"widget\" data-widget_type=\"wd_accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n\t\t<div class=\"wd-accordion wd-style-default wd-titles-left wd-opener-pos-left wd-opener-style-arrow\" data-state=\"first\">\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"wd-accordion-item\">\n\t\t\t\t\t<div class=\"wd-accordion-title wd-role-btn wd-active\" data-accordion-index=\"0\" tabindex=\"0\">\n\t\t\t\t\t\t<div class=\"wd-accordion-title-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\tR\u00e9parez-vous \u00e9galement les machines non achet\u00e9es chez vous ?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<span class=\"wd-accordion-opener\"><\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div class=\"wd-accordion-content wd-entry-content wd-active\" data-accordion-index=\"0\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<p data-start=\"1684\" data-end=\"1843\">Oui, pour les marques que nous distribuons (par ex. STIHL, ECHO, Milwaukee). Pour les autres marques, nous \u00e9valuons au cas par cas. <\/p><p data-start=\"1845\" data-end=\"1943\"> <\/p><p data-start=\"851\" data-end=\"992\"> <\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"wd-accordion-item\">\n\t\t\t\t\t<div class=\"wd-accordion-title wd-role-btn\" data-accordion-index=\"1\" tabindex=\"0\">\n\t\t\t\t\t\t<div class=\"wd-accordion-title-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\tFaut-il prendre rendez-vous pour l&#039;atelier ?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<span class=\"wd-accordion-opener\"><\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div class=\"wd-accordion-content wd-entry-content\" data-accordion-index=\"1\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<p data-start=\"1845\" data-end=\"1943\">Recommand\u00e9, surtout pendant les p\u00e9riodes de forte demande.<\/p><p data-start=\"1945\" data-end=\"2079\"> <\/p><p data-start=\"994\" data-end=\"1108\"> <\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"wd-accordion-item\">\n\t\t\t\t\t<div class=\"wd-accordion-title wd-role-btn\" data-accordion-index=\"2\" tabindex=\"0\">\n\t\t\t\t\t\t<div class=\"wd-accordion-title-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\tUtilisez-vous des pi\u00e8ces d&#039;origine ?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<span class=\"wd-accordion-opener\"><\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div class=\"wd-accordion-content wd-entry-content\" data-accordion-index=\"2\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<p data-start=\"1945\" data-end=\"2079\">Oui, nous utilisons des pi\u00e8ces d'origine ; sur demande, nous pouvons \u00e9valuer des alternatives compatibles de qualit\u00e9.<\/p><p data-start=\"2081\" data-end=\"2175\"> <\/p><p data-start=\"1110\" data-end=\"1212\"> <\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"wd-accordion-item\">\n\t\t\t\t\t<div class=\"wd-accordion-title wd-role-btn\" data-accordion-index=\"3\" tabindex=\"0\">\n\t\t\t\t\t\t<div class=\"wd-accordion-title-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\tFaites-vous des devis ?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<span class=\"wd-accordion-opener\"><\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div class=\"wd-accordion-content wd-entry-content\" data-accordion-index=\"3\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<p data-start=\"2081\" data-end=\"2175\">Oui, nous fournissons des devis clairs avant de proc\u00e9der \u00e0 la r\u00e9paration.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c47f4bd elementor-widget elementor-widget-heading\" data-id=\"c47f4bd\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">\ud83d\udd04 Retours, garanties et pi\u00e8ces d\u00e9tach\u00e9es<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b23841a elementor-widget elementor-widget-wd_accordion\" data-id=\"b23841a\" data-element_type=\"widget\" data-widget_type=\"wd_accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n\t\t<div class=\"wd-accordion wd-style-default wd-titles-left wd-opener-pos-left wd-opener-style-arrow\" data-state=\"first\">\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"wd-accordion-item\">\n\t\t\t\t\t<div class=\"wd-accordion-title wd-role-btn wd-active\" data-accordion-index=\"0\" tabindex=\"0\">\n\t\t\t\t\t\t<div class=\"wd-accordion-title-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\tDans quel d\u00e9lai puis-je demander un retour ?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<span class=\"wd-accordion-opener\"><\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div class=\"wd-accordion-content wd-entry-content wd-active\" data-accordion-index=\"0\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<p data-start=\"2214\" data-end=\"2372\">Vous disposez de 14 jours \u00e0 compter de la r\u00e9ception pour demander un retour, conform\u00e9ment \u00e0 la directive UE 2011\/83\/UE.<\/p><p data-start=\"2374\" data-end=\"2403\"><strong data-start=\"2374\" data-end=\"2401\">Conditions de retour :<\/strong><\/p><ul data-start=\"2404\" data-end=\"2550\"><li data-start=\"2404\" data-end=\"2483\"><p data-start=\"2406\" data-end=\"2483\">Produits neufs, non utilis\u00e9s, non lav\u00e9s et avec \u00e9tiquettes d'origine intactes.<\/p><\/li><li data-start=\"2484\" data-end=\"2550\"><p data-start=\"2486\" data-end=\"2550\">Les retours de v\u00eatements port\u00e9s, lav\u00e9s ou endommag\u00e9s ne sont pas accept\u00e9s.<\/p><\/li><\/ul><p data-start=\"2552\" data-end=\"2572\"><strong data-start=\"2552\" data-end=\"2570\">Frais de retour :<\/strong><\/p><ul data-start=\"2573\" data-end=\"2738\"><li data-start=\"2573\" data-end=\"2607\"><p data-start=\"2575\" data-end=\"2607\">Suisse : CHF 25.- \/ CHF 150.-<\/p><\/li><li data-start=\"2608\" data-end=\"2646\"><p data-start=\"2610\" data-end=\"2646\">Outre-mer (UE) : 400 EUR \/ 550 EUR.<\/p><\/li><li data-start=\"2647\" data-end=\"2738\"><p data-start=\"2649\" data-end=\"2738\">Pour les produits de grande valeur, une retenue pouvant aller jusqu'\u00e0 15 % du prix peut \u00eatre appliqu\u00e9e.<\/p><\/li><\/ul><p><a href=\"https:\/\/lucacastelli.com\/fr\/condizioni-generali\/\">Consultez nos conditions de vente toujours actualis\u00e9es<\/a><\/p><p data-start=\"851\" data-end=\"992\"> <\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"wd-accordion-item\">\n\t\t\t\t\t<div class=\"wd-accordion-title wd-role-btn\" data-accordion-index=\"1\" tabindex=\"0\">\n\t\t\t\t\t\t<div class=\"wd-accordion-title-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\tQui paie les frais d&#039;exp\u00e9dition du retour ?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<span class=\"wd-accordion-opener\"><\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div class=\"wd-accordion-content wd-entry-content\" data-accordion-index=\"1\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<p data-start=\"2740\" data-end=\"2867\">Les frais sont \u00e0 la charge du client, sauf indication \u00e9crite contraire de notre part.<\/p><p data-start=\"2869\" data-end=\"2996\"> <\/p><p data-start=\"994\" data-end=\"1108\"> <\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"wd-accordion-item\">\n\t\t\t\t\t<div class=\"wd-accordion-title wd-role-btn\" data-accordion-index=\"2\" tabindex=\"0\">\n\t\t\t\t\t\t<div class=\"wd-accordion-title-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\tPuis-je commander des pi\u00e8ces d\u00e9tach\u00e9es sp\u00e9cifiques ?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<span class=\"wd-accordion-opener\"><\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div class=\"wd-accordion-content wd-entry-content\" data-accordion-index=\"2\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<p data-start=\"2869\" data-end=\"2996\">Oui, il suffit d'indiquer la marque, le mod\u00e8le et le code de la pi\u00e8ce pour v\u00e9rifier la disponibilit\u00e9.<\/p><p data-start=\"1110\" data-end=\"1212\"> <\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Foire aux questions \u2013 Luca Castelli SA Bienvenue dans la section Foire aux questions de Luca Castelli SA, le point<\/p>\n","protected":false},"author":1046,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_seopress_robots_primary_cat":"","_seopress_titles_title":"FAQ Luca Castelli SA \u2013 R\u00e9ponses sur les produits, services et assistance en Suisse","_seopress_titles_desc":"Trouvez les r\u00e9ponses aux questions les plus courantes sur les achats, exp\u00e9ditions, assistance et produits Luca Castelli SA. Service client\u00e8le dans toute la Suisse. ","_seopress_robots_index":"","footnotes":""},"class_list":["post-601368","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/lucacastelli.com\/fr\/wp-json\/wp\/v2\/pages\/601368","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/lucacastelli.com\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/lucacastelli.com\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/lucacastelli.com\/fr\/wp-json\/wp\/v2\/users\/1046"}],"replies":[{"embeddable":true,"href":"https:\/\/lucacastelli.com\/fr\/wp-json\/wp\/v2\/comments?post=601368"}],"version-history":[{"count":3,"href":"https:\/\/lucacastelli.com\/fr\/wp-json\/wp\/v2\/pages\/601368\/revisions"}],"predecessor-version":[{"id":832503,"href":"https:\/\/lucacastelli.com\/fr\/wp-json\/wp\/v2\/pages\/601368\/revisions\/832503"}],"wp:attachment":[{"href":"https:\/\/lucacastelli.com\/fr\/wp-json\/wp\/v2\/media?parent=601368"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}